Mitel 8620 Guida Utente
Navigare online o scaricare Guida Utente per Telefoni Mitel 8620. Mitel 8620 User guide Manuale Utente
- Pagina / 384
- Indice
- SEGNALIBRI
- Inter-Tel 1
- Axxess 1
- Voice Mail, and Diagnostics 3
- Administrator Features 3
- * to enter a colon (:) 4
- INTER-TEL 5
- CONVERGED 5
- COMMUNICATIONS PLATFORM 5
- ADMINISTRATOR GUIDE 5
- Product Disposal Instructions 8
- Table of Contents 10
- Page vi 10
- Page vii 11
- Safety Instructions 13
- Regulatory Notices 13
- Network Security Statement 13
- V11.0 New Features 15
- Overview 17
- INTRODUCTION 18
- INTER-TEL SOFTWARE LICENSING 19
- “ENDPOINTS” AND “PHONES” 20
- VOICE PROCESSING SYSTEMS 21
- VOICE MAIL NETWORKING 24
- Administrator Procedures 27
- SETTING SYSTEM DATE AND TIME 30
- SETTING NETWORK DATE AND TIME 31
- SYNCHRONIZING NETWORK TIME 32
- DSS/BLF Button Indications 56
- Alarm Priorities 63
- EXTENSION 64
- SEIZING A DEVICE 66
- BROADCASTING MESSAGES 69
- when you are done 72
- for More Options 76
- IMPORTING FAX DOCUMENTS 78
- CREATING AUDIOTEX RECORDINGS 79
- for recording options 81
- for day mode 81
- to record an ASR prompt 82
- to replay the prompt 82
- CUSTOM AUDIOTEX RECORDINGS 83
- STATION PROGRAMMING 84
- System Hardware 89
- Page 74 90
- STATION INSTRUMENTS 92
- INTER-TEL ENDPOINTS 93
- Default Feature Buttons 102
- TRANSFER 104
- AGENTSET 112
- SINGLE-LINE SETS 113
- MINI-DSS UNITS 116
- IP AND SIP DEVICES 116
- Feature Code Exceptions 124
- OPTIONAL SYSTEM EQUIPMENT 125
- System Features 127
- Page 113 129
- Page 114 130
- Page 115 131
- ACCESS TO THE FEATURES 132
- FEATURE CODES 133
- Trunk Access Codes 133
- Station Feature Codes 134
- Administrator Feature Codes 140
- Diagnostics Feature Codes 141
- Extension Numbers 144
- ATTENDANT STATIONS 145
- ATTENDANT RECALL 146
- HUNT GROUPS 148
- HUNT GROUP CALL PROCESSING 149
- UCD HUNT GROUPS 152
- ACD HUNT GROUPS 159
- 3. If off-hook, hang up 162
- ACD HUNT GROUPS SPAN NODES 165
- N CALLS WAITING FOR <HUNT 168
- GROUP> 168
- TRUNK FEATURES 169
- INTER-TEL ENDPOINT DISPLAYS 170
- SINGLE-LINE SET DISPLAYS 172
- ANSWER FEATURE CODE 173
- OUTGOING 176
- TOLL RESTRICTION 177
- CLASS OF SERVICE (COS) 178
- EMERGENCY CALL FEATURE 181
- Gateway Application 185
- DAY AND NIGHT MODES 186
- INTER-TEL ENDPOINT FEATURES 188
- SELECTABLE RING TONE 190
- AUTOMATIC CALL ACCESS 194
- MULTILINGUAL CAPABILITY 196
- VOICE PROCESSING SYSTEM 198
- DIRECTORIES 199
- CHANGE LANGUAGE FEATURE CODE 199
- INTERCOM CALLS 200
- STATION-TO-STATION CALLING 201
- CALL LOGGING DISPLAY 206
- button 209
- 4809619000 JOHN 209
- FR AUG 20 11:53A 209
- 4809619000 209
- INTER-STATION MESSAGES 210
- LEAVING MESSAGES 211
- RESPONDING TO MESSAGES 212
- OUTSIDE CALLS 217
- RECEIVING OUTSIDE CALLS 220
- ON-HOOK MONITORING 221
- GROUP LISTEN FEATURE 221
- ACCOUNT CODES 223
- PLACING CALLS ON HOLD 227
- SYSTEM HOLD 228
- CONSULTATION HOLD 228
- HOLD RECALL 228
- MICROPHONE MUTE 229
- CALL WAITING 230
- CALL TRANSFER 232
- TRANSFER TO RING 233
- TRANSFER TO HOLD 234
- CALL SCREENING 235
- or the REPLAY menu button 236
- or the FORWARD menu but 236
- REVERSE TRANSFER 237
- CONFERENCE CALLS 238
- PLACING A CONFERENCE CALL 239
- ADD PARTIES TO A CONFERENCE 240
- EXITING A CONFERENCE 240
- RECORD-A-CALL 243
- AGENT HELP 245
- SYSTEM FORWARDING 248
- HUNT GROUP FORWARDING POINTS 250
- SYSTEM FORWARD ENABLE/DISABLE 253
- CALL FORWARDING 255
- FWD BUTTON 256
- FORWARD TO AN OUTSIDE NUMBER 257
- FORWARD TO THE MESSAGE CENTER 257
- FORWARD TO AN ATTENDANT 257
- FORWARD TO VOICE MAIL 257
- SPEED DIALING 259
- SYSTEM SPEED DIALING 260
- STATION SPEED DIALING 262
- Digit Map Table 264
- 5. Do one of the following: 268
- SOFTPHONE) 270
- IC DIRECTORY 271
- FEATURE DIRECTORY 274
- OUTSIDE DIRECTORY 274
- HOUSE PHONE 275
- REDIALING 276
- Redial Options 277
- REDIRECT CALL 279
- REMOVE FROM PAGING 281
- DO-NOT-DISTURB 281
- 5. Terminate programming: 284
- DO-NOT-DISTURB OVERRIDE 285
- REMOTE FEATURE PROGRAMMING 285
- REMOTE FORWARD PROGRAMMING 288
- DEFAULT STATION 289
- HOOKFLASH/RECALL 290
- REMINDER MESSAGES 290
- Default Reminder Messages 291
- CALL COST ACCOUNTING 293
- Figure 8. SDMR Report Format 296
- SYSTEM ERROR/MESSAGE PRINT 297
- AUDIO DIAGNOSTICS FEATURE 300
- AUDIO PROBLEMS 301
- Audio Problems 301
- PHANTOM DEVICES 303
- Voice Processing Features 305
- Page 290 306
- AUTOMATED ATTENDANT 307
- EXTENSION ID 310
- AUTOMATIC FAX DETECTION 311
- AUTOMATIC SPEECH RECOGNITION 312
- CALL ROUTING ANNOUNCEMENT 313
- DIGIT TRANSLATION 314
- DIGIT TRANSLATION NODES 314
- . Some char 317
- once to 317
- ACCEPTING A NAME 318
- or hang up.) 319
- EM DIRECTORIES 320
- , say the first 322
- E-MAIL READER 323
- FAX-ON-DEMAND 324
- VOICE MAIL 330
- MAILBOXES 331
- GROUP LISTS 332
- SUBSCRIBER FEATURES 336
- Endpoint User Guides 337
- UNIFIED MESSAGING 338
- Voice Processing Prompts 339
- * ...seconds... N/A 344
- * ...Hundred N/A 350
- * Oh N/A 350
- * Thousand N/A 350
- * Zero N/A 350
- Default Feature Codes 369
- Page 355 371
- Page 356 372
- Page 357 373
- Page 358 374
- Page 359 375
- Page 360 376
- Page 361 377
- Page 362 378
- Page 363 379
- Page 364 380
- Page 365 381
- Page 366 382
- VOICE MAIL FLOWCHART 383
- A661/9112A 384
Sommario
Inter-Tel® Axxess® Converged Communications PlatformMITELAdministrator Guide
Table of ContentsInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Page viCONTENTS PAGEIntercom Calls . . . . . . . . . . . . . . . . . .
Page 84System HardwareInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Keymaps• DSS/BLF Button: A DSS/BLF button will dial the associated
Page 85System HardwareInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Keymaps• Trunk Group Button: These buttons are associated with spec
Page 86System HardwareInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Default Inter-Tel Endpoint Feature ButtonsDefault Inter-Tel Endpoi
Page 87System HardwareInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Secondary Extension AppearancesSecondary Extension AppearancesThe S
Page 88System HardwareInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Light-Emitting Diode (LED) IndicationsNormally, the secondary exte
Page 89System HardwareInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Light-Emitting Diode (LED) Indications*This applies only to Inter-T
Page 90System HardwareInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Red and Green LEDsRed and Green LEDsInter-Tel Model 8560/8520, or
Page 91System HardwareInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008“Send Alert Burst To Headset” Station FlagTo disconnect the headset
Page 92System HardwareInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Data Port Module for 12-Line and 24-Line Analog EndpointsTo change
Page 93System HardwareInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Optional Data DevicesThe endpoint user can place or receive a data
Page viiTable of ContentsInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008CONTENTS PAGEVoice Processing Features 289Introduction . . . .
Page 94System HardwareInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Optional Data DevicesIf an extension number is dialed and that sta
Page 95System HardwareInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 20088-Line IMX AIM Analog Endpoints on Dual CircuitsTermination of a da
Page 96System HardwareInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008AgentSetThere can be as many Desktop Interface devices on the syst
Page 97System HardwareInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Single-Line SetsSINGLE-LINE SETSIndustry-standard, single-line DTMF
Page 98System HardwareInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Single-Line Ring Zones and Extended Ring CadencesSingle-Line Ring
Page 99System HardwareInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Off-Premises Extensions (OPX)Off-Premises Extensions (OPX)Off-premi
Page 100System HardwareInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Mini-DSS UnitsMINI-DSS UNITSVersion 7.0 and later software suppor
Page 101System HardwareInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008IP and SIP Endpoint IdentificationIP and SIP Endpoint Identificati
Page 102System HardwareInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Installation and Configuration• They do not support Desktop Open
Page 103System HardwareInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008MGCP Gateway and EndpointsMGCP Gateway and EndpointsThe system als
Page 104System HardwareInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Peer-to-Peer Audio for IP and SIP DevicesPeer-to-Peer Audio for I
Page 105System HardwareInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008ITP and SIP Supported FeaturesITP and SIP Supported FeaturesUsers
Page 106System HardwareInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008ITP and SIP Supported FeaturesNOTE: The multi-protocol endpoints
Page 107System HardwareInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008IP and SIP Feature ExceptionsIP and SIP Feature ExceptionsSome dev
Page 108System HardwareInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Power SuppliesModel 8602: The Model 8602 IP softphone supports mo
Page 109System HardwareInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Optional System EquipmentOPTIONAL SYSTEM EQUIPMENTThe following op
Page 110System HardwareInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Optional System EquipmentPlayback devices: A playback device (ans
Page 111CONTENTS PAGESystem FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Access to the Features. . . . . . . . . . . . . . . .
Page 112CONTENTS PAGESystem FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Operational Changes . . . . . . . . . . . . . . . .
Page 113System FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008CONTENTS PAGEIntercom Calls. . . . . . . . . . . . . . . . . . . .
Safety InstructionsInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Page ixSafety InstructionsFor basic installation guidelines necessary
Page 114CONTENTS PAGESystem FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Call Transfer . . . . . . . . . . . . . . . . . . .
Page 115System FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008CONTENTS PAGEIntercom, Speed Dial, and Feature Code Directory . .
Page 116System FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Access to the FeaturesACCESS TO THE FEATURESInter-Tel endpoints h
Page 117Feature CodesSystem FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008FEATURE CODESEach of the station features is assigne
Page 118System FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Station Feature CodesStation Feature CodesThe following pages lis
Page 119Station Feature CodesSystem FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Background Music On/Off 313 (Inter-Tel endpo
Page 120System FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Station Feature CodesDisplay Outside Party Name On/Off379 (Displa
Page 121Station Feature CodesSystem FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Hold – System 335 Places an outside call on
Page 122System FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Station Feature CodesProgram Station Password 392 The Station pas
Page 123Station Feature CodesSystem FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Station Speed DialStation Speed Dial Program
Page 124System FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Administrator Feature CodesAdministrator Feature CodesThe followi
Page 125Diagnostics Feature CodesSystem FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Diagnostics Feature CodesThe Diagnostics
Page 126System FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Diagnostics Feature CodesDiagnostic - Dump Node Information9936/9
Page 127Diagnostics Feature CodesSystem FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Diagnostic - Minor Reset 9964/9164 This
Page 128System FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Extension NumbersExtension NumbersExtension numbers are recognize
Page 129Attendant StationsSystem FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008ATTENDANT STATIONSAttendant stations can be cal
Page 130System FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008One-Attendant or Multiple-Attendant OperationONE-ATTENDANT OR MUL
Page 131Attendant RecallSystem FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008When a recall rings at the Attendant’s station, a
Page 132System FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Hunt GroupsHUNT GROUPSThe Hunt Group feature permits calls to be
Page 133Hunt Group Call ProcessingSystem FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008HUNT GROUP CALL PROCESSINGHunt group st
V11.0 New FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Page xi V11.0 New FeaturesFor those individuals who are already famili
Page 134System FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Hunt Groups and Call ForwardingHUNT GROUPS AND CALL FORWARDINGHun
Page 135Hunt Group Remove/Replace and Do-Not-DisturbSystem FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008HUNT GROUP REMOVE/REP
Page 136System FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008UCD Hunt GroupsUCD HUNT GROUPSNOTE: The Uniform Call Distributio
Page 137Announcement and Overflow StationsSystem FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Announcement Stations: When a c
Page 138System FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Voice Processing System Applications as Announcement/Overflow Sta
Page 139Station Monitor Feature for SupervisorsSystem FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Station Monitor Feature fo
Page 140System FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Supervisor Barge-InSupervisor Barge-InIn previous system versions
Page 141Supervisor Barge-InSystem FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008To monitor a call:1. To use the speakerphone:
Page 142System FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Supervisor Barge-InTo steal a call: press the STEAL menu buttonor
Page 143ACD Hunt GroupsSystem FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008ACD HUNT GROUPSNOTE: The Automatic Call Distribut
Page xiiV11.0 New FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008 • Enterprise® Messaging (EM) Enhancements: The following new
Page 144System FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008ACD Agent IDsIf an extension list is included in an ACD hunt grou
Page 145ACD Agent Login/LogoutSystem FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008ACD Agent Login/LogoutACD hunt group member
Page 146System FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008ACD Agent Login/LogoutTo log in to one or more hunt groups using
Page 147Restart ACD Idle Time Upon Login FlagSystem FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Restart ACD Idle Time Upon L
Page 148System FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Group Call Pick-UpGroup Call Pick-UpWhen the Group Call Pick-Up f
Page 149ACD Hunt Groups Span NodesSystem FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008ACD HUNT GROUPS SPAN NODESThere is a pr
Page 150System FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Database ProgrammingDatabase ProgrammingACD hunt groups have opti
Page 151Maintenance of Node-Spanning Hunt GroupsSystem FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Maintenance of Node-Spann
Page 152System FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Enabling the Send Camp-On Notifications to Members in DND FlagENA
Page 153Trunk FeaturesSystem FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008TRUNK FEATURESThis section explains the trunk funct
Page 1OverviewInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008OverviewCONTENTS PAGEIntroduction . . . . . . . . . . . . . . . . . . . . .
Page 154System FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Inter-Tel Endpoint DisplaysINTER-TEL ENDPOINT DISPLAYSWhether cal
Page 155Inter-Tel Endpoint DisplaysSystem FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Display Line 1The following criteria a
Page 156System FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Single-Line Set DisplaysSINGLE-LINE SET DISPLAYSSystem software V
Page 157Answer Feature CodeSystem FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008ANSWER FEATURE CODEFor calls that are ringing
Page 158System FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Automatic Route Selection (ARS)— The pre-programmed dial rules ar
Page 159Automatic Route Selection (ARS)System FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008When ARS is selected, the user dia
Page 160System FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Automatic Route Selection (ARS)When ARS is used, the station user
Page 161Toll RestrictionSystem FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008TOLL RESTRICTIONThe following features provide to
Page 162System FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Class Of Service (COS)CLASS OF SERVICE (COS)Each station and each
Page 163Class Of Service (COS)System FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 200804 Deny Toll AccessCalls to numbers contain
Page 2 IntroductionOverviewInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008 INTRODUCTIONThis Administrator’s Guide provides all of the i
Page 164System FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Class Of Service (COS)05 Deny Local CallsCalls to numbers that ma
Page 165Emergency Call FeatureSystem FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008EMERGENCY CALL FEATUREThe system will immed
Page 166System FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Emergency Outgoing Access Lists• If the user accesses ARS and dia
Page 167Ten Emergency NumbersSystem FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Ten Emergency NumbersThe system can store up
Page 168System FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Calling Party Number FieldCalling Party Number FieldEach station
Page 169Example of a Remote Site without an MGCP/SIP Gateway ApplicationSystem FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008T
Page 170System FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Day and Night ModesDAY AND NIGHT MODESThere are separate lists in
Page 171Using DISASystem FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008During database programming, the programmer can determi
Page 172System FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Inter-Tel Endpoint FeaturesINTER-TEL ENDPOINT FEATURESThe followi
Page 173Volume ControlsSystem FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008 • To change alerting tone (ring tone) volume on a
Inter-Tel Software LicensingPage 3OverviewInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008INTER-TEL SOFTWARE LICENSINGThe Software Licens
Page 174System FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Selectable Ring ToneSELECTABLE RING TONEThe tone of the endpoint
Page 175“DKTS Alternate Transient Display Timer” Station Flag and TimerSystem FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008“D
Page 176System FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008User-Programmable Feature ButtonsTo return the buttons to default
Page 177Standard/Alternate Keymap SwitchingSystem FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008STANDARD/ALTERNATE KEYMAP SWIT
Page 178System FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Automatic Call AccessAUTOMATIC CALL ACCESSThis feature allows an
Page 179Music-On-Hold and Background MusicSystem FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008MUSIC-ON-HOLD AND BACKGROUND MU
Page 180System FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Multilingual CapabilityMULTILINGUAL CAPABILITYNOTE: The Multilin
Page 181Secondary LanguageSystem FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Secondary LanguageThere is a field provided for
Page 182System FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Do-Not-Disturb and Reminder MessagesDO-NOT-DISTURB AND REMINDER M
Page 183Multi-Language Feature on Network OperationSystem FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008In the example above,
Page 4 “Endpoints” and “Phones”OverviewInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008 “ENDPOINTS” AND “PHONES”As digital, wireless, an
Page 184System FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Intercom CallsINTERCOM CALLSThe intercom can be used to place sta
Page 185Station-To-Station CallingSystem FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008STATION-TO-STATION CALLINGStations can
Page 186System FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Placing Intercom CallsPlacing Intercom CallsWhen placing an inter
Page 187Placing Intercom CallsSystem FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008 • If you dial an invalid number, you hear
Page 188System FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Intercom Camp On and Queue CallbackINTERCOM CAMP ON AND QUEUE CAL
Page 189Busy Station Queue CallbackSystem FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Busy Station Queue CallbackWhen a call
Page 190System FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Call LoggingCALL LOGGINGThe Call Logging feature allows digital/I
Page 191Call Logging Displays on a Six-Line Display EndpointSystem FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008CALL LOGGING
Page 192System FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Call Logging Displays on a Two-Line Display EndpointTo delete the
Page 193Call Logging Displays on a Two-Line Display EndpointSystem FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008• Call Log Di
System Administrator DutiesPage 5OverviewInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008SYSTEM ADMINISTRATOR DUTIESAs a System Administr
Page 194System FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Inter-Station MessagesINTER-STATION MESSAGESIntercom callers may
Page 195Leaving MessagesSystem FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008LEAVING MESSAGESTo leave a message waiting indica
Page 196System FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Canceling a Message Waiting Indication That You LeftCanceling a M
Page 197Answering MessagesSystem FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Answering MessagesTo answer messages at a displ
Page 198System FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Canceling a Waiting MessageCanceling a Waiting MessageNOTE: Mess
Page 199Off-Hook Voice Announce (OHVA)System FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008OFF-HOOK VOICE ANNOUNCE (OHVA)The O
Page 200System FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Off-Hook Voice Announce (OHVA)To place an off-hook voice announce
Page 201Outside CallsSystem FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008OUTSIDE CALLSWhen a trunk is selected for receiving
Page 202System FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Placing Outside CallsSingle-Line Sets: Select a trunk using one o
Page 203Placing Outside CallsSystem FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008To place a call using automatic route select
Page 6 Voice Processing System ApplicationsOverviewInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008 VOICE PROCESSING SYSTEM APPLICATIONS
Page 204System FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Receiving Outside CallsRECEIVING OUTSIDE CALLSTo receive an outsi
Page 205On-Hook MonitoringSystem FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008ON-HOOK MONITORINGAn Inter-Tel endpoint user wi
Page 206System FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Trunk Camp On and Busy Trunk Callback (Queue)TRUNK CAMP ON AND BU
Page 207Account CodesSystem FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008To cancel a queue before the callback:Inter-Tel Endp
Page 208System FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Database-Programmed Account Codes• Forced – Long-Distance Toll Ca
Page 209Optional Account CodesSystem FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Optional Account CodesOptional account code
Page 210System FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Enabling the Account Codes for All Calls Following FeatureEnablin
Page 211Placing Calls On HoldSystem FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008PLACING CALLS ON HOLDThere are several ways
Page 212System FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008System HoldSYSTEM HOLDNOTE: This feature does not apply to singl
Page 213Microphone MuteSystem FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008MICROPHONE MUTEWhether handsfree or using the hand
Voice Processing System ApplicationsPage 7OverviewInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008• E-Mail Reader: E-Mail Reader is a lic
Page 214System FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Call WaitingCALL WAITINGWhile a station is in use, incoming inter
Page 215Call WaitingSystem FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008To respond to call waiting using a single-line set:Wh
Page 216System FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Call TransferCALL TRANSFERThe Call Transfer feature includes seve
Page 217Transfer-To-Connect Station FlagSystem FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008TRANSFER-TO-CONNECT STATION FLAGI
Page 218System FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Transfer to Hold4. You have the following options: • To complete
Page 219Transfer RecallsSystem FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008TRANSFER RECALLSIf a call is transferred to anoth
Page 220System FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Call ScreeningReceiving an Announced Or Screened Transferred Call
Page 221Reverse TransferSystem FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008REVERSE TRANSFERCalls ringing or recalling at a s
Page 222System FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Conference CallsCONFERENCE CALLSStation users can establish multi
Page 223Placing a Conference CallSystem FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008PLACING A CONFERENCE CALLTo place a conf
Page 8 Voice Mail NetworkingOverviewInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008 VOICE MAIL NETWORKINGA Voice Processing Unit (VPU)
Page 224System FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Add Parties to a ConferenceADD PARTIES TO A CONFERENCENOTE: This
Page 225Exiting and Re-Entering the ConferenceSystem FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Exiting and Re-Entering the
Page 226System FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Placing the Entire Conference on HoldPlacing the Entire Conferenc
Page 227Record-A-CallSystem FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008RECORD-A-CALLNOTE: The Record-A-Call premium featur
Page 228System FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Record-A-CallThe programmer can set a maximum length for Record-A
Page 229Agent HelpSystem FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008AGENT HELPNOTE: The Agent Help premium feature is requ
Page 230System FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Agent HelpIn a network setting, the Agent Help Extension does not
Page 231Agent HelpSystem FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008The Agent Help feature will not function in the followi
Page 232System FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008System ForwardingTo use the Agent Help feature with a Single-Line
Page 233System ForwardingSystem FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008For each forwarding path assigned to the station
Voice Mail Administrator DutiesPage 9OverviewInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008VOICE MAIL ADMINISTRATOR DUTIESAs the voice
Page 234System FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Individual Station Forwarding PointsIf a principal station or a s
Page 235Handsfree Announce System Forward OptionSystem FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008HANDSFREE ANNOUNCE SYSTEM
Page 236System FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Manual Call Forwarding and System ForwardingIf a forwarding point
Page 237System Forward Enable/DisableSystem FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008If an infinite forward loop resultsf
Page 238System FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Unanswered System Forward CallsUNANSWERED SYSTEM FORWARD CALLSIf
Page 239Call ForwardingSystem FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008CALL FORWARDINGWith call forwarding, a station use
Page 240System FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008FWD ButtonIf calls are forwarded to a voice processing system app
Page 241Forward to an Outside NumberSystem FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008FORWARD TO AN OUTSIDE NUMBERWhen prog
Page 242System FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Forward to an Extension or Outside NumberFORWARD TO AN EXTENSION
Page 243Speed DialingSystem FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 20083. Inter-Tel Endpoints: If off-hook, hang up. You h
Page 244System FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008System Speed DialingSYSTEM SPEED DIALINGSpeed dialing allows stat
Page 245Viewing System Speed Dial NumbersSystem FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Viewing System Speed Dial Number
Page 246System FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Station Speed DialingSTATION SPEED DIALINGFor convenience, each s
Page 247Programming Station Speed Dial Numbers and NamesSystem FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008In numeric mode,
Page 248System FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Programming Station Speed Dial Numbers and Names*The Japanese cha
Page 249Viewing Station Speed Dial NumbersSystem FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008To program station speed-dial n
Page 250System FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Dialing Station Speed Dial NumbersDialing Station Speed Dial Numb
Page 251Intercom, Speed Dial, and Feature Code DirectorySystem FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008INTERCOM, SPEED D
Page 252System FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Intercom, Speed Dial, and Feature Code DirectoryTo perform a dire
Page 253Intelligent Directory Search (IDS)System FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008INTELLIGENT DIRECTORY SEARCH (I
Page 11CONTENTS PAGEAdministrator ProceduresInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Introduction. . . . . . . . . . . . . . . . .
Page 254System FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Dialpad Buttons for Display Endpoints (except for the 8602 IP Sof
Page 255Dialpad Buttons for the 8602 IP SoftphoneSystem FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008DIALPAD BUTTONS FOR THE
Page 256System FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Finding a User in the IC DirectoryIC Directory ExamplesIf users h
Page 257Finding a User in the IC DirectorySystem FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008When users enter in the IC d
Page 258System FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Feature DirectoryFEATURE DIRECTORYThe following are examples of t
Page 259House PhoneSystem FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008HOUSE PHONEThis feature provides users with the abilit
Page 260System FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008RedialingThe interaction of the House Phone Mode flag with the pr
Page 261RedialingSystem FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Non-display system speed-dial numbers cannot be redialed
Page 262System FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Using the Last Number Saved FeatureUSING THE LAST NUMBER SAVED FE
Page 263Redirect CallSystem FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008REDIRECT CALLThe Redirect Call feature code is locat
Page 12Administrator ProceduresInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008IntroductionINTRODUCTIONWhen your technician or installer
Page 264System FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008PagingPAGINGThe Paging feature allows announcements to be made th
Page 265Remove from PagingSystem FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008REMOVE FROM PAGINGAn Inter-Tel endpoint user ca
Page 266System FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Do-Not-DisturbDo-Not-Disturb messages are programmed in the datab
Page 267Do-Not-DisturbSystem FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008The second line of the message can be customized wi
Page 268System FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Do-Not-Disturb4. If desired, customize the second line of the me
Page 269Do-Not-Disturb OverrideSystem FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008DO-NOT-DISTURB OVERRIDEIf your Inter-Tel e
Page 270System FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Station PasswordTo change the station password from your station:
Page 271Remote Do-Not-Disturb ProgrammingSystem FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008REMOTE DO-NOT-DISTURB PROGRAMMIN
Page 272System FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Remote Forward ProgrammingUse speed-dial and/or redial numbers (I
Page 273Default StationSystem FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008 • Enter the forwarding destination. This can be a
Page 13Administrator ProceduresInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008System Administrator ProceduresSYSTEM ADMINISTRATOR PROCED
Page 274System FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Hookflash/RecallHOOKFLASH/RECALLA timed hookflash/recall may be r
Page 275Reminder MessagesSystem FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008At the programmed time, the reminder message sig
Page 276System FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Reminder MessagesTo request reminder messages:NOTE: Lift and rep
Page 277Record Keeping and Maintenance FeaturesSystem FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008RECORD KEEPING AND MAINTEN
Page 278System FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Station Message Detail Recording (SMDR)All outgoing calls using a
Page 279Station Message Detail Recording (SMDR)System FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008• Record All DID/DNIS Call
Page 280System FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008SDMR Report FormatFigure 8. SDMR Report FormatTYP EXT# TRUNK DIAL
Page 281System Error/Message PrintSystem FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008 START This shows the time that the cal
Page 282System FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008System Error/Message PrintIn a network setting, each node has its
Page 283System Error/Message PrintSystem FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Each message record includes the follow
© Inter-Tel (Delaware), Inc. April 2008Part No. 835.2461-6Voice Mail Administrator FeaturesYou can use the voice mail administrator mailbox to program
Page 14Administrator ProceduresInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Setting System Date and TimeSETTING SYSTEM DATE AND TIMEN
Page 284System FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Power Failure CapabilitiesPOWER FAILURE CAPABILITIESThe Central P
Page 285Audio ProblemsSystem FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008AUDIO PROBLEMSWhen the Audio Diagnostics feature co
Page 286System FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Using the Audio Diagnostics FeatureUsing the Audio Diagnostics Fe
Page 287Responding to the Audio Diagnostics FeatureSystem FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 20085. Hang up to complet
Page 289CONTENTS PAGEVoice Processing FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Introduction. . . . . . . . . . . . . . . .
Page 290CONTENTS PAGEVoice Processing FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Voice Mail . . . . . . . . . . . . . . .
Page 291IntroductionVoice Processing FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008INTRODUCTIONThis section describes the voic
Page 292Voice Processing FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Automated AttendantWhen Automated Attendant answers a c
Page 293Automated Attendant ApplicationsVoice Processing FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008AUTOMATED ATTENDANT APP
Page 15Administrator ProceduresInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Setting Network Date and TimeSETTING NETWORK DATE AND TIME
Page 294Voice Processing FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Automated Attendant Custom Audiotex RecordingsAUTOMATED
Page 295Automatic Fax DetectionVoice Processing FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008AUTOMATIC FAX DETECTIONNOTE: Th
Page 296Voice Processing FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Automatic Speech Recognition• Received On: The RECEIVED
Page 297Call Routing AnnouncementVoice Processing FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008CALL ROUTING ANNOUNCEMENT The
Page 298Voice Processing FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Call Routing Custom Audiotex RecordingsCALL ROUTING CUS
Page 299Sample Call Routing Announcement TreeVoice Processing FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Figure 9. Sample C
Page 300Voice Processing FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008DirectoriesDIRECTORIESThe following two types of voice
Page 301Locating a NameVoice Processing FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008LOCATING A NAMEThere are two methods use
Page 302Voice Processing FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Listening to the Next/Previous NameListening to the Nex
Page 303Searching the Voice Mail DirectoryVoice Processing FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008SEARCHING THE VOICE M
Page 16Administrator ProceduresInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Synchronizing Network TimeSYNCHRONIZING NETWORK TIMEAdmin
Page 304Voice Processing FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008EM DirectoriesEM DIRECTORIESDirectories contain a list
Page 305EM DirectoriesVoice Processing FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008A caller begins a directory search by sel
Page 306Voice Processing FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008EM Directories5. If more than 10 matches are located,
Page 307E-Mail ReaderVoice Processing FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008When the caller accepts the directory name
Page 308Voice Processing FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Fax-On-DemandFAX-ON-DEMANDThe Fax-On-Demand feature pro
Page 309Fax-On-DemandVoice Processing FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 20088. The system checks the entered number,
Page 310Voice Processing FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Record-A-CallFax documents can be saved and restored us
Page 311Scheduled Time-Based Application Routing (STAR)Voice Processing FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008SCHEDULE
Page 312Voice Processing FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Scheduled Time-Based Application Routing (STAR)When pro
Page 313SMDR Information Storage and RetrievalVoice Processing FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008SMDR INFORMATION
Page 17Administrator ProceduresInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Programming the Database Using an Administrator’s StationE
Page 314Voice Processing FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Voice MailVOICE MAILThe Voice Mail feature allows calle
Page 315MailboxesVoice Processing FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Callers will hear the Voice Mail company greet
Page 316Voice Processing FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Group ListsCalls transferred from the Automated Attenda
Page 317Message Notification to StationsVoice Processing FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008MESSAGE NOTIFICATION TO
Page 318Voice Processing FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008All Messages, Priority Only, and Each New Message Flags
Page 319Notification NumbersVoice Processing FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Notification NumbersEach cascade le
Page 320Voice Processing FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Subscriber FeaturesSUBSCRIBER FEATURESBefore subscriber
Page 321Subscriber FeaturesVoice Processing FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Instructions for all of the subscrib
Page 322Voice Processing FeaturesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Unified MessagingUNIFIED MESSAGINGUnified Messaging ver
Page 323CONTENTS PAGEVoice Processing PromptsInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Voice Processing Systems . . . . . . . . . .
Page 18Administrator ProceduresInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Station ProgrammingUse the following table to guide you a
Page 324Voice Processing PromptsInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Voice Processing SystemsVOICE PROCESSING SYSTEMSThis sec
Page 325Default ASR and Non-ASR Voice PromptsVoice Processing PromptsInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008007 Using the keys
Page 326Voice Processing PromptsInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Default ASR and Non-ASR Voice Prompts032 Enter your pass
Page 327Default ASR and Non-ASR Voice PromptsVoice Processing PromptsInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008055 ...new messages
Page 328Voice Processing PromptsInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Default ASR and Non-ASR Voice Prompts082 To fast forward
Page 329Default ASR and Non-ASR Voice PromptsVoice Processing PromptsInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008111 To change your
Page 330Voice Processing PromptsInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Default ASR and Non-ASR Voice Prompts143* Thursday N/A14
Page 331Default ASR and Non-ASR Voice PromptsVoice Processing PromptsInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008176* November N/A17
Page 332Voice Processing PromptsInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Default ASR and Non-ASR Voice Prompts215 ...starting at.
Page 333Default ASR and Non-ASR Voice PromptsVoice Processing PromptsInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008243 If this is the
Page 19Administrator ProceduresInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Station ProgrammingThe Station Database Programming proces
Page 334Voice Processing PromptsInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Default ASR and Non-ASR Voice Prompts284* ...Hundred N/A
Page 335Default ASR and Non-ASR Voice PromptsVoice Processing PromptsInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008319 I’m sorry. This
Page 336Voice Processing PromptsInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Default ASR and Non-ASR Voice Prompts349 You must progra
Page 337Default ASR and Non-ASR Voice PromptsVoice Processing PromptsInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008377 (For U.S. syste
Page 338Voice Processing PromptsInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Default ASR and Non-ASR Voice Prompts401 Hello, you’ve r
Page 339Default ASR and Non-ASR Voice PromptsVoice Processing PromptsInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008513 To change your
Page 340Voice Processing PromptsInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Default ASR and Non-ASR Voice Prompts542 To replace this
Page 341Default ASR and Non-ASR Voice PromptsVoice Processing PromptsInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008572 Enter the desti
Page 342Voice Processing PromptsInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Default ASR and Non-ASR Voice Prompts610 To listen to fa
Page 343Default ASR and Non-ASR Voice PromptsVoice Processing PromptsInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008660 ...with attachm
Page 20Administrator ProceduresInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Station Programming5. The display shows ENTER STATION OP
Page 344Voice Processing PromptsInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Default ASR and Non-ASR Voice Prompts701 ...hours... N/A
Page 345Default ASR and Non-ASR Voice PromptsVoice Processing PromptsInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008739 Speech recognit
Page 346Voice Processing PromptsInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Default ASR and Non-ASR Voice Prompts775 I was unable to
Page 347Default ASR and Non-ASR Voice PromptsVoice Processing PromptsInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008812* lower K N/A813
Page 348Voice Processing PromptsInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Default ASR and Non-ASR Voice Prompts852 ...unreadable m
Page 349Default ASR and Non-ASR Voice PromptsVoice Processing PromptsInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008889 E-Mail Reader w
Page 350Voice Processing PromptsInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Default ASR and Non-ASR Voice Prompts913 When you are fi
Page 351Default ASR and Non-ASR Voice PromptsVoice Processing PromptsInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008939 The locations o
Page 353Default Feature CodesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Default Feature CodesTrunk Access Codes*These feature codes
Page 21Administrator ProceduresInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Station Programming • Toll Restriction: This option allows
Page 354Default Feature CodesInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Administrator Feature CodesDiagnostics Feature CodesThe Dia
Page 355IndexInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008IndexSymbols“All Transient Displays” Station Flag 174“DKTS Alternate Trans
Page 356IndexInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Attendant Recall 130Attendant Stations 129Attendants 129DSS/BLF units
Page 357IndexInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Conference Calls 222Conferencing 222adding parties 224exiting/parties
Page 358IndexInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008EM Directories 304EM Voice Prompts 324E-Mail Reader 7, 307Emergency
Page 359IndexInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Forwardto an attendant 241to an outside number 241to the message center
Page 360IndexInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Internet Protocol (IP)devices 100local loop support 168MGCP 103Intern
Page 361IndexInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Message Lamps 97Message Notification 317multiple mailboxes 317stations
Page 362IndexInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008On-Hook Monitoring 205Open Architecture Interface (OAI) 96Operational C
Page 363IndexInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008QQueuefeature code 124, 354station 188, 189trunk 206Quick Spell
Page 22Administrator ProceduresInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Station Programming7. When finished with all programming
Page 364IndexInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008off-premises stations 98ring zones 98SIP (Session Initiation Protocol)d
Page 365IndexInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008ACD Hunt Group Span Nodes 149Administrator Feature Codes 124Agent Help E
Page 366IndexInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008UsingDISA 171DSS/BLF Buttons 40last number dialed feature 262last num
VOICE MAIL FLOWCHARTNOTE: At any menu level, you can say “Cancel” or press to cancel or return to the previous menu or say“Accept” or press to acc
Part No. 550.8001Issue 11.0, May 2008A661/9112A
Page 23Administrator ProceduresInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Station Database Programming FlowchartFigure 1. Station Da
Programming System Speed-Dial Numbers1. Dial 9801. PROGRAM SYS SPD # <number range> appears.2. Enter the System Speed Dial location code (000–9
Page 24Administrator ProceduresInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008System ProgrammingSystem ProgrammingYou can use your Admi
Page 25Administrator ProceduresInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008System ProgrammingSwap extensions: An extension number can
Page 26Administrator ProceduresInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008System Programming • Password: This option allows you to
Page 27Administrator ProceduresInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008System Programming • Station Extensions: This option allow
Page 28Administrator ProceduresInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008System ProgrammingIf swapping stations: – Press or SWA
Page 29Administrator ProceduresInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008System Database Programming FlowchartFigure 2. System Data
Page 30Administrator ProceduresInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Trunk ProgrammingTrunk ProgrammingThe trunk information t
Page 31Administrator ProceduresInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Trunk Programming• Busy trunk: This feature allows you to
Page 32Administrator ProceduresInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Trunk Programming5. To Program an Individual Trunk: Pres
Page 33Administrator ProceduresInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Trunk Programming6. To Program A Trunk Group: Press or t
Issue 11.0, May 2008INTER-TEL® AXXESS® CONVERGED COMMUNICATIONS PLATFORMADMINISTRATOR GUIDEPart Number550.8001
Page 34Administrator ProceduresInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Trunk ProgrammingFor U.S. Systems:COS 01 – ARS OnlyCOS 02
Page 35Administrator ProceduresInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Trunk Programming8. If a system reset is required, the di
Page 36Administrator ProceduresInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Trunk Database Programming FlowchartFigure 3. Trunk Datab
Page 37Administrator ProceduresInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Trunk Database Programming FlowchartFigure 3. Trunk Datab
Page 38Administrator ProceduresInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Programming System Speed Dial NumbersPROGRAMMING SYSTEM S
Page 39Administrator ProceduresInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Programming System Speed Dial Numbers4. When the display
Page 40Administrator ProceduresInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Programming and Using DSS/BLF ButtonsPROGRAMMING AND USIN
Page 41Administrator ProceduresInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Programming and Using DSS/BLF ButtonsTo place an intercom
Page 42Administrator ProceduresInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Managing System and Network AlarmsMANAGING SYSTEM AND NET
Page 43Administrator ProceduresInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Network AlarmsTable 7. Alarms and Suggested Responses ALAR
Page 44Administrator ProceduresInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Network AlarmsTo respond to a major alarm from any alarm
Page 45Administrator ProceduresInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Clearing AlarmsClearing AlarmsAn Administrator can clear a
Page 46Administrator ProceduresInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Alarm QueueAlarm QueueSoftware versions 8.2 and later sup
Page 47Administrator ProceduresInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Alarm QueueCurrently, the queue holds up to 30 alarms, wit
Page 48Administrator ProceduresInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Enabling/Disabling the Call Processing Card ModemNetworke
Page 49Administrator ProceduresInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Resetting the Call Processing Card ModemRESETTING THE CALL
Page 50Administrator ProceduresInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Seizing a DeviceSEIZING A DEVICEFor troubleshooting purpo
Page 51Administrator ProceduresInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Freezing/Unfreezing the System HistoryFREEZING/UNFREEZING
Page 52Administrator ProceduresInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Voice Mail Administrator ProceduresVOICE MAIL ADMINISTRAT
Page 53Administrator ProceduresInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Broadcasting MessagesOnce you have initialized your mailbo
NOTICEThis Inter-Tel® Axxess® Administrator Guide is released by Inter-Tel (Delaware), Inc. as a guide for system and voice mail administrators. It pr
Page 54Administrator ProceduresInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Maintaining Mailboxes and Group ListsMAINTAINING MAILBOXE
Page 55Administrator ProceduresInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Mailbox and Extension ID Personal Options• Remote Messagin
Page 56Administrator ProceduresInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Mailbox and Extension ID Personal Options5. If you selec
Page 57Administrator ProceduresInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Mailbox and Extension ID Personal OptionsTo change and sav
Page 58Administrator ProceduresInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Mailbox and Extension ID Personal OptionsTo set up remote
Page 59Administrator ProceduresInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Mailbox and Extension ID Personal OptionsTo change the tra
Page 60Administrator ProceduresInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Mailbox and Extension ID Personal OptionsTo change the me
Page 61Administrator ProceduresInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Group ListsGroup ListsA group list is a collection of mail
Page 62Administrator ProceduresInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Importing Fax DocumentsIMPORTING FAX DOCUMENTS If your vo
Page 63Administrator ProceduresInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Creating Audiotex Recordings5. When prompted, press the S
Product Disposal InstructionsThis symbol indicates that the product is classified as electrical or electronic equipment andshould not be disposed of w
Page 64Administrator ProceduresInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Creating Audiotex RecordingsTo make or change a custom au
Page 65Administrator ProceduresInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Recording Custom Voice Mail PromptsTo assign custom audiot
Page 66Administrator ProceduresInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Recording Custom Voice Mail PromptsTo record custom syste
Page 67Administrator ProceduresInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Administrator Programming Planning SheetsADMINISTRATOR PRO
Page 68Administrator ProceduresInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Administrator Programming Planning SheetsSTATION PROGRAMM
Page 69Administrator ProceduresInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Administrator Programming Planning SheetsReminder Messages
Page 70Administrator ProceduresInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Administrator Programming Planning SheetsChanging Station
Page 71Administrator ProceduresInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Administrator Programming Planning SheetsIndividual Trunk
Page 73System HardwareInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008CONTENTS PAGEIntroduction. . . . . . . . . . . . . . . . . . . . .
Page vCONTENTS PAGETable of ContentsInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Safety Instructions ixRegulatory Notices ixNetwork
Page 74System HardwareInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008CONTENTS PAGEIP and SIP Devices . . . . . . . . . . . . . . . . .
Page 75System HardwareInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008IntroductionINTRODUCTIONEach Inter-Tel Axxess hardware cabinet hous
Page 76System HardwareInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Station InstrumentsSTATION INSTRUMENTSTo allow system flexibility
Page 77System HardwareInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Inter-Tel EndpointsSystem software will support any configuration o
Page 78System HardwareInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Display and Non-display Digital EndpointsDisplay and Non-display D
Page 79System HardwareInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Enhanced Speakerphones for Digital EndpointsEnhanced Speakerphones
Page 80System HardwareInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Six-Line Liquid Crystal Display (LCD)Every Analog, IDS, and Wave e
Page 81System HardwareInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Model 8560/8660 Endpoint DisplaysFigure 4. Model 8560/8660 Endpoint
Page 82System HardwareInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008Two-Line LCDTwo-Line LCDThe Model 8520, Standard, and Associate Di
Page 83System HardwareInter-Tel® Axxess® Administrator Guide — Issue 11.0, May 2008KeymapsKeymapsA keymap group determines the layout of the buttons (
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