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Using CallExtend on a Mitel SX phone system

For CallExtend to function on a Mitel phone system, the phone system must be programmed

appropriately. Although we do not resell or support Mitel phone equipment, we have received

information about these phone systems from a number of dealers in the field. We have put this

information together in the rest of this document. We cannot guarantee that this list is complete

or accurate, but hopefully it will help you program your phone system appropriately.

On an SX-50,

program the following command settings as shown:

Command 100, register 6 - c = 1 (150-1500 ms) – This controls the system hook-flash timer.

Command 121-129, register 2 - b = 1 (flash for consultation hold) – This allows CallExtend to

perform a hook-flash to place the caller on hold while it dials an extension.

Command 121-129, register 3 – l = 0 (no room status on COS for CallExtend extensions) –

This ensures the phone system realizes the CallExtend extensions are not room phones and

thus does not restrict activities from these extensions.

The following commands place the CallExtend extensions into a circular hunt group, so

incoming calls can ring to whichever extension is available:

Command 361, register 1 - b = 0 (circular hunt)

Command 361, register 2 = first extension to be used with CallExtend

Command 361, register 3 = second extension to be used with CallExtend

Command 501-580, register 2 - c = 1 (disconnect supervision guaranteed)

Create a Class-of-Service (COS) for the CallExtend extensions (don’t use the rooms’ COS).

Set up this COS to allow calls to be answered, a hook-flash performed, and calls transferred.

If incoming calls are to ring only

to the CallExtend, and not to the console, additional

programming may need to be completed in the phone system.

If CallExtend is to be used in Supervised Mode, set the Hold Recall Timer to a longer value

than the number of rings CallExtend is set to supervise. If CallExtend is to be used in

Unsupervised Mode, set the Transfer Recall Timer to a high value, or disable it, to prevent

unanswered calls from ringing back to CallExtend and getting the main greeting again. (If the

Transfer Recall Timer cannot be disabled, it is usually best to have the Mitel forward

busy/unanswered call transfers to the console after the desired period of time.)

For additional settings, see the information at the end of this document.

1 2 3 4

 answer extension calls 2

Sommario

Pagina 1

Using CallExtend on a Mitel SX phone system For CallExtend to function on a Mitel phone system, the phone system must be programmed appropriately.

Pagina 2 -  answer extension calls

On an SX-100 or SX-200, program the following settings as shown: Disable System Option 189 (flash timing = .7), System Option 190 (flash timing = .9)

Pagina 3

 seize a trunk (if off-premise transfers are desired)  perform a hook-flash on extension calls  perform a hook-flash on incoming trunk calls  perf

Pagina 4

An alternative way to supervise call transfers There are many reasons to have CallExtend supervise call transfers, and many users select full supervi

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