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GENERAL INFORMATION GUIDE

3300 ICP General Information Guide2System ArchitectureThe 3300 ICP is built upon Mitel Networks Data Integrated Voice Applications™ architecturedelive

3300 ICP General Information Guide92Feature Name: Description:a transfer, you can consult privately with the third party and swapbetween private conve

3300 ICP General Information Guide93Auto Attendant FeaturesFeature DescriptionOpen and Closed Greeting A company greeting can be programmed to automat

3300 ICP General Information Guide94Voice Mail FeaturesFeature DescriptionPersonal Greetings/Name Subscriber name and a personal greeting can be recor

3300 ICP General Information Guide95Feature DescriptionMessage NotificationThe subscriber will be notified that they have received a message bythe mes

3300 ICP General Information Guide96Feature Descriptioncalled party is busy or does not answer.Information-Only - the auto-attendant will only play th

3300 ICP General Information Guide97Product Availability by RegionAsia PacificThis table indicates the availability of products in the different count

3300 ICP General Information Guide98Asia PacificAustralia New Zealand5220 IP PhoneYY5230 IP ApplianceYY5240 IP ApplianceYYSymbol MiNET Wireless Phone*

3300 ICP General Information Guide99EMEA RegionThis table indicates the availability of products in the different countries of the EMEA region.EMEA Re

3300 ICP General Information Guide100EMEA RegionUK Spain Portugal Netherlands ItalyGermany France UAE SouthAfrica5001 IP PhoneYY Y Y Y Y Y Y Y5005 IP

3300 ICP General Information Guide101EMEA RegionUK Spain Portugal Netherlands ItalyGermany France UAE SouthAfricaModule5485 IP PagingUnitNN N N N N N

3300 ICP General Information Guide3SystemPhysical System Features The 3300 ICP components have the following common physical features:• External Casi

3300 ICP General Information Guide102Latin AmericaArgentina Brazil Chile Mexico5020 IP PhoneYYY Y5140 IP ApplianceYYY Y5303 Conference PhoneYYY Y5305

3300 ICP General Information Guide103SolutionsOverviewIn this section, examples of customer requirements illustrate 3300 ICP and Mitel Networksapplica

3300 ICP General Information Guide104As part of the its 3300 ICP solution, RGA selects the Mitel Networks 6500 Unified Communications toenable the sal

3300 ICP General Information Guide105Multiple SiteThe CustomerExcellent Advertising (EA) is a Park Avenue advertising firm with a reputation for innov

3300 ICP General Information Guide106Since the full suite of MSDN features is available over IP networking, EA is able to implement a four-digit diali

3300 ICP General Information Guide107Installed Base MigrationThe CustomerReally Good Real Estate (RGRE) is a Toronto- based company that provides comm

3300 ICP General Information Guide108In order to save on costly PSTN long-distance charges, RGRE’s service provider decides to route alllong-distance

3300 ICP General Information Guide109DisclaimerThe information contained in this document is believed to be accurate in all respects but is notwarrant

3300 ICP General Information Guide110Index3300 ICP Components and Peripherals...

3300 ICP General Information Guide111ISDN ...

3300 ICP General Information Guide4Three sizes of 3300 Controller are available. These units provide direct connectivity for the followingmaximum conf

3300 ICP General Information Guide5Network Services UnitsThe Network Services Unit provides connectivity to digital trunks for public or private netwo

3300 ICP General Information Guide6Mitel Networks 3300 BRI Network Services UnitThe Mitel Networks 3300 BRI NSU provides connectivity for Basic Rate I

3300 ICP General Information Guide7Analog Services UnitsThe Analog Services Unit (ASU) provide connectivity for analog trunks and telephones (POTS and

3300 ICP General Information Guide8Digital Service UnitA DSU cabinet holds up to four DSU cards and two FIMs. The DSU cards provide digital trunkinter

3300 ICP General Information Guide9database to the 3300database is converted and restored onto the 3300 ICP by using the MitelNetworks 3300 Configurat

3300 ICP General Information Guide10Mitel Networks 3200 Integrated Communications Platform (ICP)The Mitel Networks 3200 ICP database is converted and

3300 ICP General Information Guide11MaintenanceAlarmsThe 3300 ICP system raises an alarm when an anomaly is detected and corrective action is required

3300 ICP General Information Guide12SecurityToll ControlAny communications system that has a combination of Direct Inward System Access (DISA),integra

3300 ICP General Information Guide13SpecificationsEnvironment for 3300 ICP Components and PeripheralsStorage Environment for 3300 ICP Components and P

3300 ICP General Information Guide14Environment for DSU and Peripheral UnitsStorage Environment for DSU and Peripheral unitsCondition SpecificationTem

3300 ICP General Information Guide15Tone PlansThe system supports tone plans for the following countries:• Australia• Brazil• France• Germany• Italy•

3300 ICP General Information Guide16ApplicationsSystem ApplicationsApplications InterfacesThe following application interfaces are supported on the 33

3300 ICP General Information Guide17Voice MailThe 3300 ICP includes an integrated fully featured voice mail system designed to improvecommunication am

3300 ICP General Information Guide18Management ApplicationsOPS ManagerOPS Manager is a complete telecommunications management tool that enables custom

3300 ICP General Information Guide19Each category within the 6200 Cost Management Solution consists of the following modular options:Call Accounting•

3300 ICP General Information Guide20Core Features OptionalMARATHONAdvanced- 4-64 channels analog- 4-32 channels Mitel Digital- TCP/IP- Standard 1,0

3300 ICP General Information Guide21Core Features OptionalMARATHON TDI- Recording, buffering, andautomatic data transfer to acentral file server syste

Table of ContentsiiiOVERVIEW...1System Ar

3300 ICP General Information Guide22• Last Call Repeat The optional Last Call Repeat Facility enables up to 8 users quick access totheir last calls f

3300 ICP General Information Guide23Mitel Networks 5700 Voice First ApplicationMitel Networks 5700 Voice First Application is a software-based IP vide

3300 ICP General Information Guide24• Dial in or Ad-hoc conferencing.This application should be installed on a PC with the following minimum requirem

3300 ICP General Information Guide25Mitel Networks 6100 Contact Center SolutionsMitel Networks 6100 Contact Center Solutions (CCS) is a suite of appli

3300 ICP General Information Guide26Mitel Networks 6120 Contact Center SchedulingMitel Networks 6120 Scheduling integrates with the 6110 CCM forecasti

3300 ICP General Information Guide27• Report on the 6160 IQ functionality -Call Detail ReportingMitel Networks 6170 Quality MonitoringMitel Networks

3300 ICP General Information Guide28Mitel Networks 6500 Unified CommunicationsMitel Networks 6500 Unified Communications deliver powerful, unique solu

3300 ICP General Information Guide29Mitel Networks 6500 Unified MessagingMitel Networks 6500 Unified Messaging is fully integrated with both Microsoft

3300 ICP General Information Guide30Calendar & Task ManagementCalendar & Task Management provides users with access to their Calendar and Task

3300 ICP General Information Guide31Voice Mail & Integrated Messaging• Voice and fax messages can be delivered directly to an e-mail package such

Table of ContentsivAPPLICATIONS ...16System Applica

3300 ICP General Information Guide32Optional Fax Mail and Fax Server• Fax Mail allows users to receive faxes in their desktop mailbox. The fax board

3300 ICP General Information Guide33• System partitioning. Users and interactions can be displayed, managed, and tracked inlogical groups through the

3300 ICP General Information Guide34Desktop ApplicationsMitel Networks 5810 PDA ApplicationThe Mitel Networks 5810 PDA applications allow a user with

3300 ICP General Information Guide35Manual MakerManual Maker is a tool for creating customized user guides. This tool provides the ability to tailor a

3300 ICP General Information Guide36PeripheralsThe following peripheral devices are supported on the 3300 ICP.• Mitel Networks 5001 IP Phone• Mitel

3300 ICP General Information Guide37Analog telephones can also be connected to a 3300 ICP using a 3300 Universal ASU, 3300 ASU. orperipheral unit with

3300 ICP General Information Guide38DesktopMitel Networks 5001 IP PhoneThe Mitel Networks 5001 IP Phone is a low-cost, single port entry-level IP tele

3300 ICP General Information Guide39Mitel Networks 5005 IP PhoneThe Mitel Networks 5005 IP Phone is a low-cost, single port multiline IP telephone tha

3300 ICP General Information Guide40Mitel Networks 5010 IP PhoneThe Mitel Networks 5010 IP Phone is a dual port, multiline IP telephone that connects

3300 ICP General Information Guide41Mitel Networks 5020 IP PhoneThe Mitel Networks 5020 IP Phone is dual-port multiline IP speakerphone that connects

Table of ContentsvDESKTOP APPLICATIONS...34Mitel Networks 5810 PDA A

3300 ICP General Information Guide42Mitel Networks 5140 IP ApplianceThe Mitel Networks 5140 IP Appliance is an exciting advance in IP telephony. It co

3300 ICP General Information Guide43

3300 ICP General Information Guide44Mitel Networks 5201 IP PhoneThe Mitel Networks 5201 IP Phone is a low-cost, single port entry-level IP telephone t

3300 ICP General Information Guide45Mitel Networks 5205 IP PhoneThe Mitel Networks 5205 IP Phone is a low-cost IP telephone that connects to a 10BaseT

3300 ICP General Information Guide46Mitel Networks 5215 IP PhoneThe Mitel Networks 5215 IP Phone is a dual port, multiline IP speakerphone that connec

3300 ICP General Information Guide47Mitel Networks 5220 IP PhoneThe Mitel Networks 5220 IP Phone is an IP telephone that connects to a 10/100BaseT Eth

3300 ICP General Information Guide48Mitel Networks 5230 IP ApplianceThe Mitel Networks 5230 IP Appliance combines the power of a desktop telephone wit

3300 ICP General Information Guide495230 IP Appliance with PDA5230 IP Appliance without PDA

3300 ICP General Information Guide50Mitel Networks 5240 IP ApplianceThe Mitel Networks 5240 IP Appliance combines proven, high-quality communications

3300 ICP General Information Guide51

Table of ContentsviMitel Networks 5423 IrDA Module ... 69Mitel Network

3300 ICP General Information Guide52Mitel Networks 5303 Conference PhoneThe Mitel Networks 5303 Conference Phone is a stand-alone, analog telephone co

3300 ICP General Information Guide53

3300 ICP General Information Guide54Mitel Networks 5305 IP Office Conference UnitThe Mitel Networks 5305 IP Office Conference Unit uses acoustic beam-

3300 ICP General Information Guide55port of 5020 IP Phone or 5220 IP Phone and is designed for optimal performance in any 15 feet by 25feet (4.5 meter

3300 ICP General Information Guide56• Seven Speed call keys• Four fixed-function keys: Program, Hold, Flash, and Message• Handset and ringer volume

3300 ICP General Information Guide57SUPERSET 4015The SUPERSET 4015 connects to a DNI card in the Peripheral unit. It is a multiline, digital telephone

3300 ICP General Information Guide58SUPERSET 4025The SUPERSET 4025 connects to a DNI card in the Peripheral unit. It is a multiline, digital telephone

3300 ICP General Information Guide59SUPERSET 4150The SUPERSET 4150 telephone connects to a DNI card in the Peripheral unit. It is a multiline, digital

3300 ICP General Information Guide60Symbol MiNET Wireless PhoneThe Symbol MiNET Wireless Phone is a small, lightweight, wireless telephone designed to

3300 ICP General Information Guide61

Table of ContentsviiSOLUTIONS...103Overview...

3300 ICP General Information Guide62ConsolesSUPERCONSOLE 1000The SUPERCONSOLE 1000 attendant console is used to perform call handling functions as wel

3300 ICP General Information Guide63Mitel Networks 5550 IP ConsoleThe Mitel Networks 5550 IP Console is an advanced PC-based console and administratio

3300 ICP General Information Guide64

3300 ICP General Information Guide65AccessoriesMitel Networks 5410 Programmable Key ModuleThe Mitel Networks 5410 Programmable Key Module provides 12

3300 ICP General Information Guide66Mitel Networks 5415 Programmable Key ModuleThe Mitel Networks 5415 Programmable Key Module 48 provides additional

3300 ICP General Information Guide67Mitel Networks 5412 IP Programmable Key ModuleThe Mitel Networks 5412 IP Programmable Key Module provides 12 addit

3300 ICP General Information Guide68Mitel Networks 5448 IP Programmable Key ModuleThe Mitel Networks 5448 Programmable Key Module provides 48 addition

3300 ICP General Information Guide69Mitel Networks 5423 IrDA ModuleThe Mitel Networks 5423 IrDA (Infrared Display Adapter) Module attaches to a 5020 I

3300 ICP General Information Guide70Mitel Networks 5424 IrDA ModuleThe Mitel Networks 5424 IrDA (Infrared Display Adapter) Module attaches to a 5220 I

3300 ICP General Information Guide71Mitel Networks 5485 IP Paging UnitThe Mitel Networks 5485 IP Paging Unit is an optional module that provides pagin

3300 ICP General Information Guide72Mitel Networks 3300 Power Dongle (cisco compliant)The Mitel Networks 3300 Power Dongle enables Mitel Networks IP t

3300 ICP General Information Guide73PowerDsine 24PT In-line Power UnitPowerDsine 24PT In-line Power Unit supplies uninterrupted power to Mitel Network

3300 ICP General Information Guide74Symbol Spectrum24 Access PointThe Spectrum24 Ethernet Access Points (AP’s), manufactured by Symbol Technologies, f

3300 ICP General Information Guide75NetworkLinesThe 3300 ICP supports the following types of internal voice lines:• A 10/100BaseT Ethernet connection

3300 ICP General Information Guide76The following analog trunks are supported:• Analog CO trunks- These trunks use the loop start (LS) ports on the 3

3300 ICP General Information Guide77ISDN (Integrated Services Digital Network)ISDN SupportThe Integrated Services Digital Network (ISDN) transmits voi

3300 ICP General Information Guide78R2The 3300 R2 NSU provides access to the R2 National Public Switched Telephone Network (PSTN)with MF-R2 digital tr

3300 ICP General Information Guide79Traffic and Performance SpecificationsTraffic and PerformanceCriteria ResultBusy Hour CallCompletions(BHCC)*5471 p

3300 ICP General Information Guide80Attendant Console SpecificationsNumber of Operators required (at different system traffic rates) against number of

3300 ICP General Information Guide81LAN/WAN Network ConfigurationNetwork GuidelinesTo maintain optimum voice quality, voice and data traffic should be

1OverviewThe Mitel Networks™ 3300 Integrated Communications Platform (ICP) is a Voice over IP (VoIP)solution that delivers the superior voice capabili

3300 ICP General Information Guide82FeaturesFeatures of the 3300 ICPFeature Name: Description:Account Codes -DefaultDefault Account Codes are entered

3300 ICP General Information Guide83Feature Name: Description:remote node for a CAS site. CAS is an attendant call-handlingservice provided at a centr

3300 ICP General Information Guide84Feature Name: Description:Attendant Setup andCancellation of StationFeaturesAllows the attendant to setup and canc

3300 ICP General Information Guide85Feature Name: Description:Call Hold See Hold.Call Park Lets the attendant hold a call so that a telephone user can

3300 ICP General Information Guide86Feature Name: Description:measurements, data dumps, display telephones, and attendantconsoles.Day/Night Service Co

3300 ICP General Information Guide87Feature Name: Description:Flash -SwitchhookLets you place a call on Consultation Hold and return to dial toneso th

3300 ICP General Information Guide88Feature Name: Description:Language ChangeLets you change the language of the telephone prompts andsoftkeys to any

3300 ICP General Information Guide89Feature Name: Description:entered the network.Networked Group Page Group Paging can be completed across a network

3300 ICP General Information Guide90Feature Name: Description:assigned an access priority.Privacy Release Call privacy between users who share line ap

3300 ICP General Information Guide91Feature Name: Description:Speed Call -System Lets you dial stored system numbers.Speed Dial See Speed Call.Station